SHIPPING
OVERVIEW
This Shipping Policy describes how and when your orders are processed, shipped, and delivered when you make a purchase from simplepaws.co.
ORDER PROCESSING TIME
All orders are processed within 1–3 business days. Orders are not processed on weekends or holidays.
If we experience a high volume of orders, processing times may be extended.
SHIPPING TIMES
Standard shipping within the United States typically takes 5–10 business days after processing.
Delivery times may vary depending on your location, carrier delays, weather conditions, or other factors outside our control.
SHIPPING RATES
Shipping rates are calculated at checkout based on your location and the shipping method selected. Any available free-shipping promotions will automatically apply if your order qualifies.
TRACKING INFORMATION
Once your order ships, you will receive an email with tracking information. Tracking updates may take 24–48 hours to appear.
SHIPMENT DELAYS
We are not responsible for delays caused by carriers, weather conditions, customs procedures, incorrect addresses, or circumstances outside our control.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing accurate shipping information.
If a package is returned or undeliverable due to an incorrect address, additional shipping fees may apply to resend the order.
LOST, STOLEN, OR DAMAGED PACKAGES
Once a package is shipped, the carrier assumes responsibility.
If your package is lost, stolen, or damaged, please contact the carrier directly.
We will assist where possible, but we cannot issue refunds for carrier-related issues.
ORDER CHANGES AND CANCELLATIONS
We cannot guarantee changes or cancellations after an order has been placed.
If you need assistance, contact us immediately at simplepawsshop@gmail.com.
INTERNATIONAL SHIPPING
We currently do not offer international shipping.
CONTACT US
If you have any questions about shipping or need help with an order, please contact us at: